Intercity Airways Discussion Forums

Intercity Discussion Forums => ACARS => Topic started by: Gert Visser on Jun 04, 2023 10:54

Title: Acars still not functioning! [Solved]
Post by: Gert Visser on Jun 04, 2023 10:54
Hi Chris,
Acars still doesnt work all right.  I can start the program now, but login is not possible. I reset my password via asking for a new one, but acars doesn't accept the new password.
Hope you can find something

Sincerely yours,
Gert
Title: Re: Acars still not functioning!
Post by: Chris Hulme on Jun 04, 2023 17:29
Hi Gert

Try clearing the cache on internet explorer/edge as it's probably loading a cached version of the login script
Title: Re: Acars still not functioning!
Post by: Gert Visser on Jun 04, 2023 19:34
Hi Chris,
cleared the cache in Edge and Firefox. But still not possible to login
Title: Re: Acars still not functioning!
Post by: Chris Hulme on Jun 04, 2023 21:48
No problem, I'm in work at the moment I'll re issue the latest update which should hopefully reset the problem for you
Title: Re: Acars still not functioning!
Post by: Gert Visser on Jun 05, 2023 08:36
Hi Chris,
Thanks.
I will delete, reload and reinstall acars when I am home from work. Will report back.

Gert
Title: Re: Acars still not functioning!
Post by: Gert Visser on Jun 05, 2023 10:16
Hi Chris, the problem persists.
I have de-installed acars. After that I deleted the cache from  Edge and Firefox. I did run a registry cleaner.
Afterwards I restarted the computer, ande installed Acars again.
I did get the login screen with my number and password filled in!! Login was however impossible because (said acars) the password was incorrect.
I am at a loss.
Can yu tellme where Acars is installed. I can check after de-installing if there are any files left.
I think it is strange that when you reinstall after my cleaning operation acars still "knows" my number and password! and that it doesn't match with the password in the membershipfiles when loggin in. Hope you can shed some light...
Thanks for your trouble,

Gert
Title: Re: Acars still not functioning!
Post by: Chris Hulme on Jun 05, 2023 11:13
HI Gert

Ive pushed an update and changed the page where the login is so hopefully it should let you login, give it a try and let me know.
ACARS stores your login details in the registry, ill PM you with the location.

Chris
Title: Re: Acars still not functioning!
Post by: Gert Visser on Jun 05, 2023 14:23
Hi Chris,
I have deleted the keys in the register. Acars asked me to enter number and password again.
But after pressing login, I still got the message the password is incorrect! I am abslutely sure the password for the website and the password typed in Acars are 100% identical.
Maybe I should mail you my password so you can see if it is correct in the database. Otherwise I wouldn't know wat is going wrong....

Gert
Title: Re: Acars still not functioning!
Post by: Gert Visser on Jun 06, 2023 08:19
Hi Chris,
Acars now functions again.
I have reset my passsword a few times using the lost password link.
I can't figure out what has happened.

Gert
Title: Re: Acars still not functioning!
Post by: Chris Hulme on Jun 06, 2023 11:06
Glad its all working now!