Print Page - Acars 2

Title: Acars 2
Post by: Colin Ray on Apr 26, 2014 16:28

Hi

I have installed ACARS2 however it is stuck updating. I have started the program and it is saying checking for updates, it has been like this for 1 hour. Any ideas.

Thanks

Colin

Title: Re: Acars 2
Post by: Chris Liu on Apr 26, 2014 16:31

Did you remove the original Intercity ACARS from your PC first? We've not pushed out any ACARS2 updates yet so what you downloaded and installed is the latest version that everyone is using.

In any event, close ACARS and try it again, perhaps it's just a blip.

If that doesn't work, clear your Internet Explorer cache (details here (http://support.microsoft.com/kb/260897)).

Title: Re: Acars 2
Post by: Colin Ray on Apr 26, 2014 16:35

Thanks Chris, I have uninstalled the old one and this is the third attempt at loading the new one. I guess I have a problem this end as everyone else seems to have no issues. I will search the computer for all versions delete and try again.

Thanks

Colin

Title: Re: Acars 2
Post by: Colin Ray on May 03, 2014 16:15

Hi

Still not working, says checking for updates gets about 25% through and stays like that forever..... Help. I want to file lol

Thanks

Colin - 1027

Title: Re: Acars 2
Post by: Chris Hulme on May 03, 2014 19:09

Hi Colin

ACARS should be in C:\Program Files\Intercity ACARS (or something like that) it shouldnt need to update if you have downloaded the new version from the website as this is the current version and so updates have been released?

Before it checks for updates it should display the version number could you confirm what version yours is showing?

Title: Re: Acars 2
Post by: Colin Ray on May 04, 2014 10:01

Hi

I have deleted anything to do with ACARS, installed again and get same issue, please see screen shot attached.

It is probably user interface error, however your assistance would be appreciated.

Thanks

Colin

Title: Re: Acars 2
Post by: Chris Liu on May 04, 2014 11:14

Did you clear your IE caché/temp internet files too?

Title: Re: Acars 2
Post by: Colin Ray on May 04, 2014 11:22

Hi

Just going to have an emergency tooth extraction. I will try again later.

Thanks. Colin

Title: Re: Acars 2
Post by: Chris Liu on May 04, 2014 11:43

Ouch, bad times!

Details here (http://support.microsoft.com/kb/260897) on how to clear your Internet Explorer caché, see if this fixes it.

Title: Re: Acars 2
Post by: Colin Ray on May 04, 2014 17:57

Nope same issue.....

Title: Re: Acars 2
Post by: Colin Ray on May 05, 2014 07:48

Hi

I have done everything again and it still checks for updates and hangs....

Thanks

Colin

Title: Re: Acars 2
Post by: Chris Hulme on May 05, 2014 13:21

Hi Colin

Give it a try now, Ive edited some of the code on the server which checks the version number, see if that makes an difference?

Title: Re: Acars 2
Post by: Colin Ray on May 09, 2014 20:02

Hi

removed and installed again, same issue. I am not sure of the issue, it's obviously something my end as nobody else has any issues please help!

Thanks

Colin - 1027

Title: Re: Acars 2
Post by: Chris Hulme on May 09, 2014 23:38

Hi Colin

For now if you just fly and send us the details of your flights we can log them manually, whilst we work on fixing his issue for you. I will send you a pm with some further steps we can try!

Chris

Intercity Airways Discussion Forums

Intercity Discussion Forums => ACARS => Topic started by: Colin Ray on Apr 26, 2014 16:28