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Intercity Discussion Forums => ACARS => Topic started by: Ron Kurz on Feb 16, 2016 13:34

Title: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Ron Kurz on Feb 16, 2016 13:34
Yet again: even though parked at the gate, shut down engines AND made sure my 'condition levers' were off:
ICX 378
160216101390
Message: 'You need to complete your flight before you can file the report!'


Is there something I need to do?


Thx, Ron
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight
Post by: Chris Hulme on Feb 16, 2016 17:15
Hi Ron

Can't see this in the list of incomplete flights? If you let me know off/on blocks times I'll file a manual report for you. As I said in my other post there seems to be a bug which needs fixing! Sit tight and I'll get it sorted ASAP
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight
Post by: Ron Kurz on Feb 16, 2016 18:46
Gr8! Big bug??
Airbus: Just flew another one from EDDL to EGNM (1602167331390)
same outcome.....


Cheers
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight
Post by: Chris Hulme on Feb 16, 2016 19:37
Ive logged your last, going to push out an update later with an On Blocks button as a temp fix, whilst I work on the issue!
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight
Post by: Chris Hulme on Feb 16, 2016 20:07
Just an update....Ive added the On Blocks button to appear on every flight until the bug has been found and sorted!
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Ron Kurz on Feb 17, 2016 07:12
Quote from: Ron Kurz on Feb 16, 2016 13:34
Yet again: even though parked at the gate, shut down engines AND made sure my 'condition levers' were off:
ICX 378
160216101390



Sorry, wrong FltNo :
ICX 938 LPPT to EDDL
I don't remember the exact Block-Times, but I know it took me at least 20min longer due to massive headwinds - so I would say 18:30 to 21:55?


Thanx a bunch!
Ron
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Chris Hulme on Feb 17, 2016 10:48
Quote from: Ron Kurz on Feb 17, 2016 07:12
Quote from: Ron Kurz on Feb 16, 2016 13:34
Yet again: even though parked at the gate, shut down engines AND made sure my 'condition levers' were off:
ICX 378
160216101390



Sorry, wrong FltNo :
ICX 938 LPPT to EDDL
I don't remember the exact Block-Times, but I know it took me at least 20min longer due to massive headwinds - so I would say 18:30 to 21:55?


Thanx a bunch!
Ron


Ill filed this one for you! Have you flown since and did the On Blocks button appear?
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Ron Kurz on Feb 17, 2016 10:50
and you'll need to add this one too (ACARS was still at cruise level): there was no manual blocks button at the end of the flight


ICX 12L ENGM to EGBB
Code: 160211708311390
Airbus A320
OFF 9:41
ON 11:55
REM: very strong headwinds


THX!!
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Chris Hulme on Feb 17, 2016 10:53

No problem, looks like ACARS stopped logging mid flight on that on?


Ill re check the code and re issue the update!

Quote from: Ron Kurz on Feb 17, 2016 10:50
and you'll need to add this one too (ACARS was still at cruise level): there was no manual blocks button at the end of the flight


ICX 12L ENGM to EGBB
Code: 160211708311390
Airbus A320
OFF 9:41
ON 11:55
REM: very strong headwinds


THX!!
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Ron Kurz on Feb 17, 2016 10:55
Thanks a lot!


- I'll do another Airbus EGBB to LSGG to check it out
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Ron Kurz on Feb 17, 2016 13:37
On Blocks affirm!
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Chris Hulme on Feb 17, 2016 15:26
Automatically or with the button?
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Ron Kurz on Feb 17, 2016 17:35
with the button ;D
Title: Re: ACARS: Airbus Problems Filing flight logs - will not complete flight [Solved]
Post by: Chris Liu on Feb 17, 2016 18:30
We're really sorry for the hassle and thank everyone for sticking with us, the on blocks button is a temporary fix until we can work out what the cause of these problems; it's difficult to diagnose because it's only affecting some pilots.